COMMON QUESTIONS OLD

GENERAL INFO, EMAIL, PRICING, SET-UP

DO I HAVE TO INSTALL ANYTHING?

Nope! We offer free setup and installation with our plan so all you have to worry about is making your website pretty =)

WHAT’S INCLUDED WITH THE WEBSITE PLAN?

Our plan includes a 3-in-1 complete web presence (website, blog and mobile website) with with unlimited galleries, unlimited text/informational pages, unlimited external links, a blog, hosting and the ability to change your theme at anytime.

CAN I KEEP MY CURRENT DOMAIN NAME WHEN I SIGN UP WITH FOLIO WEBSITES?

Absolutely, we show you how to point your domain name to your new website once you are ready to go live.

CAN I BUY DOMAIN NAMES FROM FOLIO WEBSITES?

We do not sell domain names because they are very affordable to self-register and we believe that people should own their own domain and be able to manage it. If you need a domain name, we recommend Network Solutions or GoDaddy’s Domain Registration

WHAT IS THE SET-UP PROCESS?

Once you purchase a website you will be re-directed to an account setup page where you can setup your new website instantly! Your new website will be held in a temporary location while you make your edits, and once your website is ready to go live we will give you the nameservers to point your current domain to your new website – simple as that!

HOW DO YOU HANDLE EMAIL?

We offer integration with GOOGLE APPS … they are the best in the biz :}

WHY DO YOU RECOMMEND GMAIL FOR EMAIL?

Good question!! Below are a few reasons why …

- GMAIL doesn’t “steal” resources from your website because its hosted on Googles servers
- You can cloak GMAIL to use your domain email address ( example : username@yourdomain.com )
- GMAIL is the best in the business spam blocking
- GMAIL is the best in the business in reliability and timeliness of sent emails
- GMAIL provides you with 25 Gbs of space
- GMAIL allows you to send up to 25 Mb email attachments
- and they provide many more amazing features you will fall in love with :}

I DON’T HAVE A GMAIL ACCOUNT, HOW SHOULD I SET ONE UP?

Don’t have an account, no worries just CLICK HERE and sign up for a free account!

DO YOU OFFER MONTHLY SERVICE PLANS?

We are a little different in our model as we give our clients access to everything (where most monthly services limit what you can access on the back-end) … we give you access to the website code (allowing you to customize the website), access to ftp, cpanel, etc, so to ensure that our clients stick around and don’t “swipe” the code, etc, Folio clients pay on an annual basis. We are very confident that you will find (when you compare apples to apples) that our website plan is a great deal considering you get a website, blog, mobile website AND hosting all in one affordable yearly price!

I’M READY TO BUY A FOLIO WEBSITE … HOW DO I GO ABOUT PURCHASING ONE?

If you would like to purchase a Folio Website … you can just click here: BUY NOW

WILL YOUR WEBSITES WORK ON IPHONE, IPAD, DROID, ETC?

Yes! Yes! and Yes! That is the beauty of WordPress over platform’s like Flash … our websites are 100% HTML and CSS so they will look the same on any device you try to open the website on! WordPress is one of the most accessible platform’s available so you never have to worry about it working on devices or browsers!

BACK-END, WEBSITE THEMES, MUSIC, CLIENT PROOFING

WHAT DOES THE BACK-END OF FOLIO WEBSITES LOOK LIKE?

The back-end of Folio Websites is extremely user-friendly and allows you to manage your website and blog from the same “dashboard.”  You upload and create galleries and posts through the back-end by simply uploading them with the built in up-loaders … it is literally the same back-end as WordPress. We were just able to build our websites in a way that you can update your blog and website in the same back-end system. So the best way to describe it is that creating a gallery is just as easy (or easier) than creating a blog post.

CAN I CHANGE WEBSITE THEMES IN THE FUTURE IF I WOULD LIKE?

Yes! If you would like to switch themes in the future you are more than welcome to do so. Folio Websites policy allows our customers to change website themes once a year. If you would like to change website themes more than once in a year. A nominal fee of $50.00 will be charged for set-up of this additional theme. So if we have new theme designs come out in the future you can change once a year to a new theme. And the beauty of WordPress is your current website changes will stay intact from one website theme to the next. All you have to do is activate the new website theme and voila you have a new website!

DO YOUR WEBSITES HAVE THE ABILITY TO PLAY MUSIC?

For legal reasons with music royalty licensing, we don’t include music with our websites. If you choose to include music into your Folio theme you are responsible for installing the plug-in and or code as well as licensing the music you play. Folio Websites is not responsible for any issues that may arise regarding the addition of music to your website.

DOES FOLIO WEBSITES INTEGRATE WITH SHOOTQ?

Yes, Folio Websites allows for you to integrate your contact form with ShootQ!

DO YOUR WEBSITES COME WITH CLIENT PROOFING?

Currently we don’t have a built-in proofing option but you can do “password protected” posts/galleries if you wanted an option (there are a lot of free WordPress plugins that allow you to protect pages of your website, etc). We may develop this option if it continues to be a major request … but at this point we don’t have a “built-in” option for client proofing.

WEBSITE CUSTOMIZATIONS & DETAILS

ARE YOUR WEBSITES CUSTOMIZABLE?

Yes! You can upload your logo and a custom background pattern or color, change the colors of the menu and page titles, or install any of the hundreds of available free WordPress plugins. Also, because our websites are built on the WordPress platform, the possibilities of customizing your informational pages are endless. And yes, you can definitely upload your own images to your new website!!!  CLICK HERE to see what a few of our clients have done with their Folio website theme!

CAN I CHANGE THE FONT ON THE WEBSITE & BLOG?

Yes! You can change the font on the website & blog, we highly recommend using default browsers fonts for menu items. Folio websites are a little different than flash-based websites in that the browser is actually “rendering” the font … so we highly recommend using browser compatible fonts (which there are several options in both san serif and serif fonts). The major advantage to the browser rendering the font is that the browser can actually read the text (which helps tremendously with SEO) … the disadvantage is that its not a “movie” playing in the window so you can’t “hide” the font from the browser.

IF I WANT TO ADD WORDPRESS PLUG-IN’S TO MY FOLIO SITE, HOW DO I GO ABOUT DOING THAT?

If there are specific WordPress plugin’s that you want to embed in your FOLIO website that we didn’t already install for you …. you can definitely add them in. Unfortunately we can’t provide support for additional plug-in’s as there are hundreds of thousands of available ones.

WHAT SIZE ARE THE IMAGES?

Our websites can accommodate a wide range of image sizes (750px x 500px, 800px x 533px, 960px x 640px, 1140px x 760px). 

HOW MANY PAGES DOES THE WEBSITE ALLOW?

As many as your little heart desires! Our websites allow for as many galleries and/or text sections as you need to promote your business!

HOW DO I ADD IMAGES AND TEXT TO THE WEBSITE?

WordPress has a built in CMS system for adding images, adding text, creating pages, creating blog posts, adding plugins, etc. We have an entire support website which will show you step by step the process of making your website your own!

DUAL PORTAL & SPLASH PAGE

CAN I HAVE A DUAL PORTAL?

Yes, for a one-time fee of $75 we can set up a dual portal for you so you can have two websites with the same, branded look (and your yearly payment will stay the same). Just email us and let us know that you would like this option.

*** you can view an example of our dual portal splash page here: http://www.crystalrosephotography.com/

DO YOU OFFER A SPLASH PAGE?

Our website themes do not come standard with a splash page. However, if you are wanting a splash page to have dual portal access (refer to the above question) you can definitely get one for a fee of $75. This fee covers set-up of the dual portal & the splash page (refer to the above question).

The main reason we do not include splash pages with our websites is because they have no Flash and no compatibility issues … the only reason splash pages exist is because of the compatibility issues of Flash websites. That said … if you prefer the look of a splash page you can definitely have one and just change the links to your new website installation.

BLOG & VIDEO

IF I ALREADY HAVE A BLOG CAN I KEEP IT?

Yes! Our websites do offer a complete solution with a built-in branded blog, but if you already have a blog you love you can simply have the blog menu item link to your current blog.

IF I ALREADY HAVE A BLOG CAN I IMPORT MY POSTS INTO A FOLIO WEBSITE & BLOG?

Yes … WordPress has a free plugin that imports all your previous posts, images, and comments into your new WordPress blog!!  And no worries, we provide instructions on how to do this!

CAN I ADD VIDEO?

Yes … you can embed videos from YouTube, Vimeo, or any other web video service available.

CUSTOMER SERVICE

HOW DO YOU HANDLE CUSTOM SERVICE QUESTIONS AND HELP?

We handle all customer service questions and help online (via email & our support ticket system) – please note that we do not provide phone support. If you are a current Folio client and need help from our team, we ask that you submit a support ticket by CLICKING HERE

WHAT ARE YOUR HOURS OF SERVICE?

We do our best to respond to all emails and inquiries within 24-48 hours Monday through Friday (9am to 5pm EST).

COMMON HOSTING QUESTIONS:

What does my annual fee include?

Our plan includes a 3-in-1 complete web presence (website, blog and mobile website) with with unlimited galleries, unlimited text/informational pages, unlimited external links, a blog, hosting and the ability to change your theme at any time.

What is the process?

Once you purchase a website you will be re-directed to an account setup page where you can setup your new website instantly! Your new website will be held in a temporary location while you make your edits, and once your website is ready to go live we will give you the nameservers to point your current domain to your new website … simple as that!

Will I have FTP access and/or cPanel access?

Yes, every hosting account has FTP and cPanel access.

Can I host it myself if I want to?

At this time we do not allow self-hosting. Our websites are a highly advanced system compared to most website solutions that serve only one purpose. Our 3-in-1 websites integrate with the robust WordPress platform and include a system of themes, plugins, server configurations, and databases that all need to work together. To maintain a low cost, high quality service we setup all the websites and host all our clients in one dedicated server. This allows us to make sure all the websites are running properly as well as provide future updates to the websites at no additional cost.

When you break it down … our website plan ( plus hosting ) is around the same cost as a higher quality hosting provider … so its really a great deal!

Can I use my own url?

Absolutely, we show you how to point your domain name to your new website once you are ready to go live. IIf you need a domain name, we recommend Network Solutions or GoDaddy’s Domain Registration